Frequently Asked Questions

No. We serve both residential and commercial clients (service availability can vary by location). Learn more about Residential Roofing and Commercial Roofing.

Story Roofing Company has been building trust since 1971. You can read more about our history on our About Story Roofing page.

Yes. We are properly insured, and we follow all licensing requirements that apply in the areas we serve. If you’d like, we can provide proof of insurance before the project begins—just reach out via our Contact Us page.

Yes. We can share recent project photos, examples of similar jobs, and (when available) customer feedback. You can also explore our service footprint on the Location Map and see local pages for examples.

It depends on your roof design, budget, local weather, and long-term goals. Common recommendations include:

• Architectural asphalt shingles: Great value, strong performance, wide style selection
• Metal roofing: Long lifespan, excellent durability, strong in harsh weather
• Low-slope systems (where applicable): Best for certain roof designs and commercial structures

If you’re planning a replacement, start with a roof evaluation through our Residential Roofing or Commercial Roofing pages.

If we uncover hidden damage or needed repairs, we:

1. Document it (photos/video)
2. Explain options and costs clearly
3. Get approval before proceeding

For leak-related issues, contacting us quickly helps—use Contact Us to get the process moving.

Most projects follow this flow: inspection/estimate → material ordering → scheduling → installation/repair → cleanup → final walkthrough. Timelines vary by scope and weather. For a starting point, visit Residential Roofing or Commercial Roofing.

Yes. We provide workmanship coverage, and roofing products typically include manufacturer warranties (varies by system). If you’re comparing options, our team can walk you through it—reach out. We are here to help you!

Safety is a priority. We use appropriate fall protection, secure access points, maintain organized work zones, and follow job-specific safety standards. If you have concerns before work starts, contact us anytime through Contact Us.

Payment schedules depend on project size and scope, but commonly include:

• A deposit to secure scheduling/materials (when applicable)
• A progress payment on larger projects (if needed)
• Final payment after completion and walkthrough

If you need budget flexibility, ask about options on our Financing page.

We prioritize a clean jobsite. We remove debris, haul away old materials, and complete a thorough cleanup (including nail/metal pickup where applicable).

Yes. We can provide documentation, photos, and a clear scope of work to support your claim process. If you’re starting a storm-damage claim, contact us here: Contact Us.

We take steps to protect landscaping and exterior areas by controlling debris paths, protecting sensitive areas when needed, and maintaining safe access routes.

Most work is completed by our in-house team, with oversight and quality standards on every project. If specialty work is needed, we coordinate it carefully and communicate it up front.

Roofing is weather-dependent. If conditions are unsafe or could compromise quality, we’ll pause and reschedule—and protect exposed areas as needed. For scheduling questions, use Contact Us.

Yes. In winter service areas, we offer roof snow removal/roof snow shoveling to help reduce roof load and lower the risk of leaks and ice dam formation. For seasonal updates and tips, check our Roofing Blog (including Roof Winter Maintenance).

Yes. We provide ice dam removal to help stop water from backing up under shingles and causing interior leaks. If you suspect an ice dam, start here: Contact Us.

Common signs include:

• Ice buildup along the eaves/gutters
• Persistent icicles and refreezing at the roof edge
• Water staining on ceilings/walls near exterior walls
• Dripping behind gutters during melt cycles

Helpful seasonal guidance can also be found in our Roof Winter Maintenance posts.

It can be—when done correctly. The biggest risk is improper removal (aggressive scraping/chipping or unsafe access). We use methods designed to reduce the chance of damaging shingles, flashing, vents, or gutters.

It can be. If you have active leaking, water stains spreading, or heavy ice buildup, reach out right away via Contact Us.

Yes. We can inspect the roof, identify the source, and complete repairs—then recommend prevention steps to reduce repeat issues. Start the process here.